MARTLUX | Wear Your Confidence

DIRECT CHANNELS

We Welcome Your Direct Connection

Whether you require live order tracking support, merchant account setup, bulk wholesale inquiries, or technical support, our team is at your disposal.

Corporate Headquarters

PV 00369041

MARTLUX ENTERPRISES (PVT) LTD

No.10/4, Menikhinna, Kandy, Sri Lanka

Customer Care Line

081 730 2100

Mon – Sat: 8:30 AM – 7:30 PM • Sun: 9:00 AM – 2:00 PM

Email Desks

Support: support@martlux.lk

Merchants: sellers@martlux.lk

Instant WhatsApp Help

Message our support desk for instant tracking & order inquiries.

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Join over 1,200 verified islandwide sellers.

SECURE ENVELOPE

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Complete the form below to route your request directly to our customer operations desk.

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COMMON INQUIRIES

Frequently Asked Questions

You can track your parcel live anytime by visiting our Track Order page with your unique Order ID. You will also receive automated SMS tracking links via our delivery partners (Prompt Courier, PromptX, and PickMe).

We offer a guaranteed 7-day buyer protection window. If an item arrives damaged, defective, or significantly mismatched from the merchant listing, you can request an instant return or exchange through our customer portal.

Head over to our Merchant Registration portal. Submit your business credentials or National Identity Card, upload your bank information for payouts, and our merchant desk will review and activate your storefront within 24 hours.

Martlux supports Visa, Mastercard, Sampath Bank IPG, Dialog Genie, WebSpark, Koko 3-month interest-free installment plans, and verified Cash on Delivery (COD) across all supported delivery zones.

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